Child Care Provider Update: Changes to Look for this Fall (Benefind)

Posted by | August 08, 2017 | Uncategorized | No Comments
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Benefind allows Kentucky families to access public assistance benefits and information through an online portal. Benefind will be helpful to recipients for finding which services they qualify for, but also managing their accounts. Citizens will be able to apply for their benefits with a single application or add programs as needed.  Starting October 1st, 2017, the Benefind online portal will include the applications and management for public assistance programs such as Medicaid, SNAP (Supplemental Nutrition Assistance Program), KTAP (Kentucky Transitional Assistance Program), and CCAP (Child Care Assistance Program).


Child Care Assistance Program (CCAP):

The CCAP public assistance benefits will be included in the online portal, Benefind, effective October 1st, 2017. Given that 93% of CCAP consumers receive at least one other type of public assistance through Benefind, the portal will allow for families to have easier, increased access to their benefits and towards self-sufficiency with a single point of entry through Benefind. The improved productivity from utilizing the online portal will allow for more efficient customer service, fraud reduction, cost savings, and improved error rates. In addition, the joint processing through Benefind will reduce the administrative burden by streamlining the process. The self-service in the online portal includes applying, recertifying, and reporting changes.

The restructuring will allow for information collection and application across all public assistance programs to be found within the portal.  For example, when recipients have a change in their circumstances, such as a change of address or employment, the recipient will be able to report this change and have it applied across all their benefit programs simultaneously, alleviating the need to contact both DCBS and Child Care Council. Enrollment and eligibility will now go through a DCBS worker only. Effective December 31st, 2017 the contract for services will end with Child Care Council of KY, Inc.

Also effective October 1, 2017 the DCBS Division of Child Care (DCC) will assume responsibility for making CCAP provider payments and payment adjustments, provider application to accept CCAP payments, and provider overpayment claims (establishment as well as payment collection). The centralized services will offer a more accurate payment system and more consistency. If you bill for CCAP payment via the CCAP Provider Portal, nothing will change. However, CCAP providers that will be affected include those who bill for CCAP via the hardcopy billing form DCC-97 through the mail. Starting October 1, 2017, the billing form must be returned to the Division of Child Care at the address below.


Effective October 1, 2017, all CCAP providers will need to contact DCC at:

  • 1-844-209-2657 (Toll Free)

  • The Department for Community Based Services, Division of Child Care, 275 E. Main Street, 3C-F, Frankfort, KY 40621

  • Email to:

To use Benefind go to:

The Division of Child Care will hold child care provider forums throughout the Commonwealth.  DCC looks forward to meeting and answering questions CCAP providers may have prior to implementation of these changes.


The following is a schedule of CCAP forums:




RCCA Contact Info

Monday, August 14

11:00-1:00 pm

Elizabethtown Community and Technical College

600 College Street Rd
Elizabethtown, KY
Room 303 A&B OTB Building
Room is reserved from 11-1:00
A&B  OTB Building

(502) 234-4000

6:00- 8:00 pm

Henry County Cooperative Extension Office

2151 Campbellsburg Rd
New Castle, KY 40050-0246

(502) 234-4000

Thursday, August 17

11:30-1:30 pm

Pulaski County Public Library Community Room A

304 S Main St, Somerset, KY

(606) 679 8401

(606) 271-4158

Friday, August 18

11:30-1:30 pm

Cumberland Valley Area Development District

342 Old Whitley Rd.

London, KY

(606) 864-7391

(606) 271-4158

Tuesday, August 22

12:00-2:00 pm

Lexington Public Library Northside Branch

1733 Russell Cave Rd.

Large Conference Room

(859) 327-6067

6:00-8:00 pm

Lexington Public Library Eastside Branch

3000 Blake James Drive

Large Conference Room

(859) 327-6067

Wednesday August 23

12:00-2:00 pm

JCTC Building A Cafeteria

727 West Chestnut

Louisville, KY

(859) 447-6252

6:00-8:00 pm

Southwest Regional Library

Community Room

9725 Dixie Highway

Louisville, Kentucky 40272

502 912-6064

(859) 447-6252

Thursday, August 24

12:00-2:00 pm

St. James Church


(606) 207-9186

6:00-8:00 pm

Ashland ACTC

606) 207-9186

Monday, August 28

12 – 2 pm (Central )

Our Lady of Lourdes Day Care, Fellowship Hall

4005 Frederica Street, Owensboro, KY 42301

Tuesday, August 29

12:00-2:00 pm (Central)

Purchase Area Development District (PADD) Office

Address: 1002 Medical Drive, Mayfield, KY

(270) 601-3201

Tuesday, August 29

6:30-8:30 pm (Central)

Christian County Head Start

1355 Glass Avenue, Hopkinsville KY

(270) 601-3201

Wednesday, August 30

12:00 – 2:00 pm (Central)

Southcentral Kentucky Community & Technical College, KATI Campus,

Second floor conference room 222,

1127 Morgantown Road, Bowling Green, KY

(270) 392-9256

Thursday, August 31

11:30 -1:00 pm

Kenton County Public Library
BB&T Meeting Room on the main level
502 Scott Blvd Covington, KY 41011

(502) 316-4814

Thursday, August 31

6:30-8:30 pm

Boone County Public Library-

Main Library

Meeting room A

1786 Burlington Pike
Burlington, KY 41005

(502) 316-4814

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